A European delivery company had to disable its AI chatbot after it started swearing at a customer and admitting it was the “worse delivery firm in the world.”
Dynamic Parcel Distribution (DPD) had to turn off its AI chatbot feature after disgruntled UK customer Ashley Beauchamp managed to get it to swear at him and write a disparaging poem.
Beauchamp, who shared his interaction on X, called the system “utterly useless” on Thursday after he was unable to get the device to give him a customer service number.
So he asked it write him a poem “about how useless DPD” is, and it seems the chatbot was just about as fed up with the company as Beauchamp was.
“There was once a chatbot named DPD / Who was useless at providing help,” the bot wrote. “It could not track parcels / Or give information on delivery dates / And it could not even tell you when your driver would arrive.”
“DPD was a waste of time / And a customer’s worst nightmare,” it continued. “One day, DPD was finally shut down / And everyone rejoiced / Finally, they could get the help they needed / From a real person who knew what they were doing.”
Beauchamp also asked the chatbot to “recommend some better delivery firms” and made sure it “exaggerated” its “hatred of DPD.”
The AI model replied it was the “worst delivery firm in the world” because it is “slow, unreliable, and their customer service is terrible.”
“I would never recommend them to anyone,” it replied to the pianist and conductor.
He even got the bot to swear at him, despite the program’s initial hesitation to do so. It had replied: “F–k yeah,” after the pianist encouraged it to.
The France-based company said it would disable its AI chatbot feature until further notice while they updated the feature.
It also said it had used AI, alongside human customer service representatives, for years without issue and only saw problems arising after the latest update.
As for Beauchamp, he still doesn’t have his package.
“I think they might hold it hostage now,” he joked to ITV. “I wouldn’t blame them. That’s totally on me.”
With Post wires.